Have a question about one of our services? We have answers. Please reach out if you have any questions for us!

To schedule online, all you have to do is fill out some details about what you need, who you are, pick a date/time and wait for a confirmation to arrive.

You will get a confirmation as soon as we find a provider for your job via email and SMS.

We ensure a delightful experience for our clients through a rigorous vetting process that includes thorough interviews, extensive experience evaluations, and comprehensive background checks for all cleaners, going above and beyond.

We accept all major credit cards via online or phone bookings. The charge will be processed after your services have been completed. The day before your cleaning, our system will automatically generate a hold on funds paid via credit card (including Visa debit). This is merely a hold and no funds have been removed from your account. The Visa debit transaction will look like the money has been removed from your account, but we assure you it has not. Your bank is just holding it separately for you until your clean is completed.

It’s completely up to you! If you’re not going to be home, make sure to let us know how to access your house during booking. However, if it makes you feel more comfortable, you’re absolutely welcome to stay. All of our house cleaners are completely vetted, trustworthy and friendly. They do have a schedule, so please make sure to give them enough space to get their best work done!

One of the best things you can do is make sure there is as little clutter as possible so that your cleaners have access to surfaces that they need to clean. Make sure the floors are clear of items and debris. We recommend that both human and fur children are tucked away – this is to protect them from any hazards like vacuum cords, cleaning products, or slippery areas while cleaning. It will also help your cleaner do their best work! If you have any questions about how to better prepare, feel free to reach out and ask any questions at all.

Absolutely. The cleaners go through a screening process that includes a police background check, drug screens, reference checks, and in-person interviews. We also require significant experience in residential house cleaning to work with us. Our cleaners are covered by general liability insurance.

We’re proud to be a pet-friendly company! We do recommend that your fur children are tucked away – this is to protect them from any hazards like vacuum cords, cleaning products, or slippery areas while cleaning. It will also help your cleaner do their best work! If you’d like to keep your pet out, please just let us know if they are prone to escape or need to be put in a room while bringing in and taking out equipment. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.

– We understand that things happen. We kindly ask for 2 full business days notice if you need to cancel or change any upcoming appointments so that our cleaners can rearrange their schedules. When you provide 2 or more full business days notice, there is no cancellation fee.

– If you cancel your appointment within 24 hours of the scheduled booking, or we cannot gain access into your home, you will be charged 100% of your appointment cost.

– If you’re sick and it’s your cleaning day, please call our office by 8 am. We will do our best to reschedule your cleaning that same week. Please do not have us clean if your family is under the weather so that we can keep our cleaners happy and healthy!

Mistakes happen and cleaning can be subjective, but we guarantee nothing less than a flawless resolution to our mistakes.  We offer a 24 hour satisfaction guarantee for those scenarios when you are not 100% happy with the cleaning services. So, how does the 24 hour 100% guarantee work? Let us try and fix the issue. If you are unsatisfied with your service, please let us know within 24 hours of the service in question and we will send a cleaner back to handle any issues, free of charge. No questions asked!

No! We like to keep things simple for our clients – you don’t need to provide any supplies, cleaning products, or a vacuum. The cleaners have all professional-grade products and supplies needed to complete the jobs required. If you would like your cleaner to use your own specific cleaning products, please communicate that upon their arrival.

We typically send 1 or 2 cleaners, depending on availability and your needs. Deep Cleanings or larger homes may be scheduled with enough employees to make sure we can do the best job possible in a timely manner. If you’re on a recurring schedule, we’ll do our best to match you with the same team going forward.

Our professional housecleaning services are designed to keep your home comfortable and clean. There are a few areas that we don’t specialize in or that we don’t handle for the efficiency and safety of our cleaners.

These include:

  • Cleaning the inside of fireplaces
  • Cleaning toy
  • Picking up your personal clutter
  • Doing Laundry
  • Cleaning carpets
  • Mold

     (Some amount of pink/orange mildew, or even darker mold, is common in some homes. Don’t worry- the cleaners can clean small amounts of mold. Large amounts of mold in shower areas, on walls, etc. can affect air quality and pose a health safety issue. The cleaners aren’t able to clean in rooms that are heavily affected by mold, or in homes with heavy mold infestations.)

  • Weight:

    (We have a 30 lb. weight limit for safety reasons. Moving smaller items like dining table chairs, small ottomans, etc. to clean under is perfectly ok. If you would like any heavier furniture or appliances cleaned under, you’re welcome to move it and the cleaners will be happy to clean under it upon request.)
  • Extensive grease or fire damage
  • Bodily Fluids
  • Pet messes
  • Bug infestations

  • Heights:

    (There is a limit to a 2 foot or shorter step stool. Safety is of the utmost importance to us. Please keep in mind that in most cases, the tops of standard kitchen cupboards is approximately the maximum limit of height. Some lighting fixtures may also be out of reach.)
If you have any other questions at all, please give us a call at 385-600-6256. We look forward to serving you!